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Case Management- Improve office efficiency and increase client satisfaction

What You Will Learn

  • Develop your firm with case management processes that increase client delight with your firm
  • Establish realistic client expectations
  • The importance of efficient and effective systems for client contact and file review
  • The importance of consistency and monitoring of case management processes
  • Practice management tools to improve your office efficiency and your client’s experience

Share this program:

What You Will Learn

  • Develop your firm with case management processes that increase client delight with your firm
  • Establish realistic client expectations
  • The importance of efficient and effective systems for client contact and file review
  • The importance of consistency and monitoring of case management processes
  • Practice management tools to improve your office efficiency and your client’s experience
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Tuesday, March 23, 2021

2PM CENTRAL
(3:00 ET / 12:00 PT / 1:00 MT)

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Price

$99 for Association Member
$129 for Non-Member

75 minutes
Publisher

Nevada Justice Association

Subjects

Client Intake

Questions

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Summary

This webinar covers best practices and innovations in case management for the plaintiff law firm. Tim will discuss the importance of knowing your vision for the firm and the case management processes and systems that improve efficiency for your office and increase client delight with your firm.

Tim will discuss how to efficiently and effectively move the client’s case through your firm from sign-up to resolution. He will cover best practices for accepting the case from intake, setting client expectations, coordination of treatment, client contact, and file reviews. Workflow efficiency between attorneys and their assistants during case management is extremely important to the client’s experience. Tim will cover tools, training, and expectations of how to set up those efficient systems of client contact

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Presenters

Tim McKey

Tim co-founded Vista Consulting in 2009, along with his partner Chad Dudley. Vista’s aim was to help plaintiff law firms... Read More

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Agenda

5 Minutes - Introduction
60 Minutes - Presentation
10 Minutes - Live Q&A with the Speaker

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Credit

If applicable, you may obtain credit in multiple jurisdictions simultaneously for this program (see pending/approved list below). Registrants in jurisdictions not listed below will receive a Certificate of Attendance/Completion that may or may not meet credit requirements in other jurisdictions. Where applicable, credit will be only awarded to a paid registrant attending the live program at their own computer and phone.

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How to Attend

Join the live program from your office, home, or hotel room using a computer with high speed internet. You may ask questions, participate in surveys, and post comments from your computer during the program. Please note that credit (if available) is only provided to registered attendees participating at their own computer and phone. Simple instructions with a link to the program will be sent when you register and again the day before the webinar.

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